Order Return & Cancellation Policy

At Beekarts, we understand that sometimes customers may need to cancel their orders. Our cancellation policy is designed to be fair and transparent.

Cancellation on Custom Products-

Any Custom Product cannot be return or cancel, Cancellation can be done within 24hrs .

Or vendor may cancel the order due to unforeseen reason if any.

Cancellation Before Dispatch

Customers can cancel their orders at any time before orders are dispatched. To cancel an order, please use cancel button at customer login.

Cancellation After Dispatch

Once an order is dispatched, it cannot be cancelled. However, customers may choose to reject the order at the doorstep.

Time Window for Cancellation

The time window for cancellation varies based on different categories. Customers can find the specific time window for their order on the product page or order confirmation page. Please note that the order cannot be cancelled once the specified time has passed.

Cancellation Fee

In some cases, customers may not be allowed to cancel their order for free after the specified time. A cancellation fee may be charged, which will be deducted from the refund amount.

Seller Cancellation

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Beekarts' Rights

Beekarts reserves the right to accept or reject any cancellation request. We also reserve the right to waive off or modify the time window or cancellation fee from time to time.

Refund Policy

Refunds for cancelled orders will be processed as per our refund policy. Please refer to our refund policy for more details.

RETURN POLICY

Returns Policy

At Beekarts, we want to ensure that you're completely satisfied with your purchase. Our returns policy is designed to be fair and transparent.

Returns Scheme

Returns are facilitated by our sellers directly, offering options for exchange, replacement, and/or refund. Please note that not all products in a category may have the same returns or exchange policy.

Product-Specific Returns Policy

For each product, the returns/replacement policy listed on the product page takes precedence over our general returns policy. Before making a purchase, please review the applicable return/replacement policy for the specific item on its product page.

Exceptions and Variations

Some products may have exceptions or variations to our standard returns policy. Please check the product page for any specific return/replacement policies or conditions that may apply.

At Beekarts, we strive to provide our customers with high-quality merchandise and exceptional customer service. However, we understand that sometimes issues may arise. This return or exchange policy outlines the guidelines for return or exchange purchased on our website

1. Unstitched Fabric

Return Request Deadline: Within 1 days of delivery.

1. Customers must raise a return request within 2 days of delivery.
2. Fabric must be in its original condition, unused, uncut, unstitched, unaltered, and unwashed.
3. Cut, altered, stitched, or washed fabric is not eligible for return or exchange.
4. Certain cut-piece fabrics and products specifically marked as non-returnable may be excluded, subject to applicable consumer protection laws.
5. Sale items are not eligible for change-of-mind returns or exchanges, subject to applicable law.
6. Approved refunds will be issued to the original payment method.
7. Refunds will be processed within 2–3 working days after the returned product is received, inspected, and approved.

2. Stitched, Customized and Designer Garments

Alteration Request Deadline: Within 1 day of delivery.

1. Customized, made-to-order, stitched, and designer-stitched garments are generally not eligible for change-of-mind returns or exchanges, subject to applicable consumer rights.
2. Eligible garments may qualify for alteration according to the vendor's policy.
3. Where alteration is permitted, customers must raise an alteration request within 1 day of delivery.
4. Alteration is permitted only once, where offered by the vendor.
5. Additional alteration charges may apply as per the vendor's policy.
6. Defective, damaged, or incorrectly supplied garments will be handled in accordance with applicable law.

3. Home and Home Improvement Products

Return/Replacement/Exchange Request Deadline: Within 1 day of delivery.

Applicable categories include home improvement tools, household items, home décor, and home furnishing.

1. Customers must raise a return, replacement, or exchange request within 1 day of delivery.
2. Eligibility is subject to the applicable brand and vendor policy.
3. Products should be unused and returned in their original condition, with packaging, accessories, and manuals wherever applicable.
4. Customers must follow the return or pickup instructions provided by Beekarts or the vendor.

4. Apparel Products

Return/Replacement/Exchange Request Deadline: Within 1 day of delivery.

Applicable categories include:

1. Apparel: T-shirts, shirts, trousers, jeans, dresses, skirts, shorts, saris, blouses, ethnic wear, formal wear, children's clothing, and clothing accessories.
2. Winter Wear: Sweatshirts, jackets, sweaters, cardigans, thermal wear, pullovers, windcheaters, tracksuits, shawls, gloves, mufflers, scarves, blazers, shrugs, ponchos, caps, waistcoats, leggings, leg warmers, and other seasonal clothing.

Conditions:

1. Customers must raise a return, replacement, or exchange request within 1 day of delivery.
2. Products must be unused, unworn, unwashed, and unaltered, with original tags, labels, accessories, and packaging wherever applicable.
3. Certain products may have additional restrictions under the applicable brand or vendor policy.
4. Defective, damaged, or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.
5. After raising a request within the deadline, customers must follow the return shipping or pickup instructions provided by Beekarts or the vendor.

5. Jewellery Return Policy

Return Request Deadline: Within 1 days of delivery.

Applicable categories include gemstones, loose stones, rings, chains, bangles, necklaces, earrings, bracelets, and other jewellery products.

Return Eligibility

1. Customers must raise a return request within 1 day of delivery. Loose gemstones are not eligible for return; however, a replacement may be considered if the product is proven to be defective or incorrect, subject to verification and the applicable policy.
2. Jewellery must be in its original, unused, unworn, and unaltered condition.
3. Original tags, labels, certificates, accessories, and packaging must be included wherever applicable.
4. Returned products are subject to inspection and verification.

Non-Returnable Jewellery

Customized or made-to-order jewellery, resized or altered jewellery, and products damaged or soiled due to customer use may be excluded from change-of-mind returns, subject to applicable law.

Sale items may be excluded from change-of-mind returns where legally permitted. These exclusions do not remove applicable remedies for defective, damaged, counterfeit, or incorrectly supplied products.

Refund Processing

Approved refunds will be issued to the original payment method after the returned product has been received, inspected, and approved, according to the applicable refund procedure.

6. General Return Conditions

1. Deadline calculation: The 1-day or 2-day period starts from the date of delivery.
2. Request submission: Customers must submit their request through the designated Beekarts return or customer support channel within the applicable deadline.
3. Return shipment: Customers do not necessarily need to ensure that the product reaches the seller within the request deadline. Once a request is approved, they must follow the return shipping or pickup instructions provided.
4. Product inspection: Returned products may be inspected before a refund, replacement, or exchange is approved.
5. Brand and vendor policies: Additional conditions may apply if they are consistent with applicable law.
6. Consumer protection: Nothing in this policy limits any mandatory rights or remedies available under applicable Indian law.

Customer Note: Please check the product page for the applicable return request deadline before placing an order. If you receive a defective, damaged, or incorrect product, raise a request promptly through Beekarts customer support.